Return and Refund Policy

Return and Refund Policy

We accept a comprehensive return within 30 Days from the date of receipt. You can purchase from Sllte with confidence. The products can be returned within 30 days after they have been received. A new product may be exchanged for another product or returned for a refund.

Return

  1. Please contact us by [email protected] within 30 days after you receive the goods if ask for return. Any order over 30 days cannot be returned.
  2. If you return the the order due to broken or damaged products or other reasons on our side, we will afford the return shipping charge. And the refund will be issued in 3 business days after we receive the return.
  3. If you return the order due to your own reason, the buyer will bear the return shipping fees. We will offer the return shipping address. Please use only postal service to return the order and then give us a tracking number. Please note that we do not accept any return with other shipping carrier except postal. We will issue the refund in 3 business days after receive and inspect the return.
  4. All items must be returned in their original condition and packaging, unworn, unwashed, with all tags clearly attached with any related accessories that were included. Product returns that are soiled, have been altered in any way or do not confirm to the above will not be accepted.
  5. Pleaes note that our return shipping address is in China. Please do not return the order to the address on the shipping label by yourself. We will give you the shipping address for return once your return is approved.
  6. Please note: some of the costume need to be customized after order. We don’t accept return for customized products.

Order Cancellation

-Order cancellations within 24hrs will get full refund.
-Order cancellations over 24hrs will get 85% refund(We will charge 15% cancelling procedure fees).
-Orders cancellations are not acceptable over 3 days.
-Orders which have been shipped cannot be cancelled.
-If you still wish to cancel an order after it has been shipped out, please wait until it arrives. Contact us first so we can provide you with a return address. Sign for the parcel when you receive it and then return it unopened to the address we have provided. We will arrange the refund in 3 business days we receive the package.

Refund

-If you decide to return your purchase, we will issue you a refund back onto the original credit card or paypal account you used to purchase the item.
-For returns, refunds will only be issued upon reception of the returned item at our warehouse. Please allow up to 5 business days from the time the item arrives at our warehouse for the refund to be issued.
-Usually, it will take you about 7 to 10 business days to receive the refund after we issue the refund. When you receive the money depends on the bank refund cycle.
-If you still do not receive any refund in a long period, please contact us by [email protected]

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