We want you to be totally satisfied with our products and service and there may be times when you will need to return a product purchased from us.

 

Damaged items

If you received a damaged product, please notify us immediately for assistance.

 

Order Cancellation

We offer full refund if the order is cancelled within 24 hours of your purchase. You should submit an order cancellation request here once you decide to cancel the order. For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee. We will NOT accept order cancellation request if the orders have been shipped.

 

The products can be returned within 30 days after they have been received. A new product may be exchanged for another product or returned for a refund.

To be eligible, please make sure that

-The product is in its original packaging

-The product isn't used or damaged

Products that do not meet these criteria will not be considered for return.

Please note: some of the costume need to be customized after order. We don't accept return for customized products. 

 

Please talk to us if you are unsatisfied with a product or the service you have received from us. Our customer service will offer you a return address. After you receive confirmation from our customer service, please send the product along with the product list which includes the product ID. A tracking No. of the returning parcel is required; we will deal with the product exchange or refund after we get your returning parcel. Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and it is confirmed that it fits within our returns policy.

Once you have done the return, please inform us about your return tracking number and the courier so that we can receive the returned item and refund you in accordance with the Return Policy soon. Thank you. If you have any question, please feel free to contact us at service@dealcosplay.com.